All DeSantis products are carefully designed and manufactured from the best available materials to perform their intended function properly with the firearms for which they are designed and marked. Use of DeSantis products with firearms for which they are not designed and marked, or with firearms that have been modified or customized or otherwise changed from the original manufacturer's specifications, greatly increases the likelihood of an accidental and potentially dangerous discharge. This may result in death or serious physical injury to the user or a bystander. DO NOT use any DeSantis products with any firearms that have been abused, are defective or have been improperly maintained.
Merchandise returned for credit, exchange or repair MUST have prior factory authorization. Our receiving department will refuse parcels without authorization. Items that are discontinued, used, non-stocked, custom made, altered or not purchased directly from DeSantis cannot be returned.
Charges: When returning your product for exchange or repair, please contact customer service at (800) 424-1236 for return shipping and handling fees. Repairs will be made at the factory's discretion upon receipt of merchandise. If there is a charge for your repair you will be notified before the work is performed. We accept Visa, MasterCard, American Express, Discover, check or money order. Make check or money order payable to DeSantis Holster and Leather Goods.
Claims for returns or exchanges must be made within ten days of receiving the product. Returns may be subject to a 20% restocking charge. Claims for shortages must be made within 48 hours (2 working days) of receipt of goods. The claim will be considered only if parcels are received "intact".
We offer a 1 year warranty on all of our products. If your DeSantis product becomes defective, or if you have any questions regarding its use, maintenance or adjustment, immediately cease using the product and call Customer Service at (631) 841-6300.
Because we cannot control the use of products, all DeSantis products are sold "as is" and "with all faults". All warranties of merchantability or fitness for intended use either expressed or implied, and any liability for incidental or consequential damages resulting from the use of any DeSantis product are disclaimed and excluded from the retail sales transaction. At the time of the original retail sale and delivery, the purchaser and NOT the manufacturer, distributor, or retailer assumes the entire risk and responsibility for determining the suitability and fitness of the product for the particular use intended.
Some states do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages, so the above limitations and exclusions may not apply to you. The illustrations shown here are typical as to finish and application. Due to uncontrollable variances in color saturation, the actual product may differ slightly from that shown in our catalog. DeSantis will incur no obligation with respect to merchantability or otherwise for this eventuality.
As a matter of courtesy, DeSantis is concerned about the product it sells, we therefore solicit comments or inquiries to completely satisfy our customers. Any correspondence should be sent to:
DeSantis Holster and Leather Goods
431 Bayview Avenue
Amityville, NY 11701