Returns & Refunds
Merchandise returned for credit, exchange or repair MUST have prior factory authorization. Our receiving department will refuse parcels without authorization. Items that are discontinued, used, non-stocked, custom made, altered or not purchased directly from DeSantis cannot be returned.
Charges: When returning your product for exchange or repair, please contact customer service at (800) 424-1236 for return shipping and handling fees. Repairs will be made at the factory's discretion upon receipt of merchandise. If there is a charge for your repair you will be notified before the work is performed. We accept Visa, MasterCard, American Express, Discover, check or money order. Make check or money order payable to DeSantis Holster and Leather Goods.
Claims for returns or exchanges must be made within thirty days of receiving the product. Returns may be subject to a 20% restocking charge. Claims for shortages must be made within 48 hours (2 working days) of receipt of goods. The claim will be considered only if parcels are received "intact".
Since DeSantis cannot control the security of the merchandise after it leaves the Factory, all claims for damages, etc., occurring in transit, must be made with the trans-shipper.
Saleable merchandise, which has remained in dealer/retailer inventory for more than 45 days, will not be accepted for credit. This merchandise may be exchanged (at the Company's discretion) for a similar product of equal value but will be subject to a 20% restocking charge.
Shipments that are refused delivery, for reasons not under the company's control, will be charged 5% of the total value of merchandise shipped. This fee, along with shipping and handling charges, WILL be applied to the reshipment of the order. If the order is canceled, the 5% fee WILL be applied to next order.