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Company Info A Word From the Vice President This year, the DeSantis Gunhide® catalog is dedicated to you, our loyal customers, with our sincere appreciation for insisting on the DeSantis® trademark of quality and excellence. Thanks to you, 2008 was our most successful year and we have become one of the largest holster manufacturers in the world. We are very proud of our position and we will strive to maintain the highest standards of design and quality. Our products not only look appealing but, more importantly, they function. For this reason, DeSantis Gunhide® is the holster of choice for a wide range of agencies from the Department of Homeland Security to our brave men and women overseas defending our freedom and our way of life. DeSantis has been contracted as the supplier of quality holsters and accessories to Smith & Wesson®. We are also much honored to have been commissioned by Wayne Enterprises to produce an exclusive, limited-quantity John Wayne commemorative holster and gun belt set. Made from the highest quality leather and created with precision craftsmanship, it is a faithful reproduction of the rig used by Duke for many of his western movies. We are very enthusiastic about all of our new products such as our DS Paddle™ holster and new additions to our hunting line, the Fieldmaster™ and the DA Hybrid™. Our original models have become the most copied and imitated holsters in the industry. We continue to create new standards for others to follow. Gene DeSantis' original design incorporating a lock-hole into a traditional pancake style holster is now required by almost all federal law enforcement agencies. Our record of innovation and our timely delivery are among the reasons we enjoy repeat business. It is extremely gratifying to have received new, record-setting contracts from the Transportation Security Administration, Immigration and Customs Enforcement, Federal Flight Deck Officers and the Federal Air Marshal Service. Additionally, we continue our long-standing relationship with the Federal Bureau of Investigation and the United States Secret Service. Our promise to you: our pride in our workmanship shall never be compromised in an industry where dependability and performance is paramount. Daniel DeSantis 2009 Custom Shop Over the years, DeSantis Gunhide has been asked to create many different products, and many of them have made it into the ranks of our catalogued line. On very rare occasions, we have made one of a kind items including custom holsters for a past United States president. Listening to our customers has been a worthwhile experience for both DeSantis and the end user. Although we have largely limited our custom work to Federal Law Enforcement Agencies and Police Departments, we are now prepared to consider special orders for the individual end user. The custom shop will also produce holsters for guns that are no longer
manufactured, and those that sell in small numbers. In the past these
holsters had been available, and we are pleased to report that now they
can be purchased again, on a special order basis. There will be a $50.00
minimum charge for these non-inventoried items.
New York State residents add
applicable sales tax. DeSantis does not ship via United States Postal Service unless the
customer will assume full responsibility of any lost or damaged package
once it leaves our factory. DeSantis will only ship Postal Service via
Global Express Guaranteed or Express Mail. All charges will apply. Postage
will be added after order is submitted and reviewed by our customer
service department. Return Merchandise Merchandise returned for credit, exchange or repair MUST have prior factory authorization. Our receiving department will refuse parcels without authorization. Items that are discontinued, used, non-stocked, custom made, altered or not purchased directly from DeSantis cannot be returned.Charges: When returning your product for exchange or repair, please include $8.50 for return shipping and handling fees. Repairs will be made at the factory’s discretion upon receipt of merchandise. If there is a charge for your repair you will be notified before the work is performed. We accept Visa, MasterCard, American Express, check or money order. Make check or money order payable to DeSantis Holster and Leather Goods. Claims for returns or exchanges must be made within ten days of receiving the product. Returns may be subject to a 20% restocking charge. Claims for shortages must be made within 48 hours (2 working days) of receipt of goods. The claim will be considered only if parcels are received “intact”. Since DeSantis cannot control the security of the merchandise after it leaves the Factory, all claims for damages, etc., occurring in transit, must be made with the trans-shipper. Saleable merchandise, which has remained in dealer/retailer inventory for more than 45 days, will not be accepted for credit. This merchandise may be exchanged (at the Company’s discretion) for a similar product of equal value but will be subject to a 20% restocking charge. Shipments that are refused delivery, for reasons not under the company’s control, will be charged 5% of the total value of merchandise shipped. This fee, along with shipping and handling charges, WILL be applied to the reshipment of the order. If the order is cancelled, the 5% fee WILL be applied to next order. Military & Government Personnel Please call 800-GUNHIDE for GSA pricing or email us at contact@desantisholster.com. DeSantis Holster & Leather Goods is classified as a small business.
DeSantis currently supplies holsters and accessories to DHS, TSA, FBI,
USSS and other federal agencies throughout the globe. For volume orders,
contracts, government purchase orders, please contact our Contract Administrator
at s.falek@desantisholster.com.
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